*this is a system message, not an error*

If you see "The connection for this site is not secure", or an SSL error, please contact your local system support. It is a browser error, not a PIEE, account, or certificate error.

Troubleshooting of this error should occur with local system administrator for the affected PC.

Try this first: Fully clear your browser, and system temporary internet cache, cookies, and SSL cache, and verify browser security settings.(See below)

Complete the Machine Setup HERE

Reinstall root certificates (The DigiCert Global Root certificates may need to be manually deleted from the trusted root certificate store prior to reinstallation in some cases)
https://public.cyber.mil/pki-pke/tools-configuration-files/

https://militarycac.com/dodcerts.htm#There_is_a_problem 

To fully clear your cache, cookies and SSL Cache, and verify browser security/certificate settings:

From the Start menu search for “Internet Options”

On the General Tab > Under Browsing History click Delete > Uncheck "Preserve Favorites Website Data" [if available] > Check "Temporary Internet Files" [if unchecked] > Check "Cookies" [if unchecked] > Click Delete > On the Content Tab > Click Clear SSL State

ON Edge and Chrome

Settings > Privacy and security / Privacy, search, and services > Security > [if Enhanced protection is enabled change to Standard. If this cannot be changed consult local admin] > Managed Certificates: Ensure "use imported local certificates from your operating system" is enabled. 

Settings > Privacy > Clear browsing data > Select - All Time for the timeframe > Cookies and other site data > Cached images and files > Site Settings > click “Clear data” and restart the browser.

If still unsuccessful: disable all browser extensions. reset browsers to default settings. clear browser and Internet cache and clear ssl state.

Add "cac.piee.eb.mil" and "piee.eb.mil" to the trusted sites list. Reset advanced internet options to its default state.

Verify system date and time settings are valid, and local antivirus or firewall settings are not blocking SSL connections to piee.eb.mil or cac.piee.eb.mil, and that there are no known network communication issues.

ATTENTION: One Pay Sunset & WAWF Transition Updates

One Pay Shutdown Notification for Local Processing Official (LPO):

 LPOs for the following One Pay Pay Office DoDAAC(s) N45924, N56001, N60951, N60957, N61240, N62588, N62649, N62863, N63005, N68529, N68688, N68732, N68892, HQ0248, HQ0393, HQ0721, HQ0420, we are asking you to review actionable “Final” invoices and take one of the following actions as soon as possible:

• Accept and forward the invoice(s) to DFAS for payment, or
• Reject the invoice(s) back to the vendor with the appropriate reason.

Important Timeline:

• Cutoff Date: Friday, 16 October 2026
• Beginning Monday, 19 October 2026, any remaining unresolved “Final” invoices will no longer be excluded and will be added to the list of invoices requiring rejection action.

On 2 November 2026, all One Pay LPO roles will be deactivated and invoices will no longer be processed for these Pay DoDAACs.  Please complete your review and necessary actions by the cutoff date to avoid unnecessary rejections and potential delays in payment processing.  

Vendors:

If you receive invoice rejections, please work with your Contracting Officer to modify contracts to the correct new pay office DoDAAC.  They will determine the status of the contract and what actions are needed to validate payments.